Service Cloud Coach for salesforce.com
We‘ve designed a service specifically for users of salesforce.com‘s Service Cloud 2 customer service platform. Service Cloud Coach leverages our proven Coaching in the Cloud™ techniques and combines them with the Service Cloud 2 CRM tools that your customer service team will use every day. However, Service Cloud Coach goes one step further by combining skills training on Service Cloud 2 with proven best practices for delivering exceptional customer service that will provide faster and more satisfying resolution to each case and help you retain your extremely valuable customer base.
Proven Coaching in the Cloud™ + Powerful Technology
Service Cloud Coach is a performance coaching and training service for customer service departments. And it‘s designed to work hand in hand with salesforce.com. Our coaches work with your sales and leadership teams to help you define the best practices and processes that will work best for your customer service agents and managers. Then we‘ll help you set up salesforce.com Service Cloud 2 to match, so you can re-enforce the right customer service techniques and get you the results you need to turn even the most complex customer service situation into an opportunity to strengthen the relationship.
The service is delivered completely in the cloud, starting with a series of interviews between our skilled Service Cloud Coach Play Ops team and members of your customer service management team to make certain your Service Cloud 2 system is fully maximized and to identify the needs and goals you want to address during the coaching session. These interviews are followed up by three 60 - 120 minute cloud-based sessions that are targeted to help both managers and agents gain the confidence and skill they need to deliver Exceptional Customer Service in the Cloud. And all of it comes with no travel costs, a short time investment, and rapid deployment of your exceptional customer service strategy.
Double the Benefit
Without a doubt, salesforce.com‘s Service Cloud 2 is a powerful tool that will dramatically improve your customer service team‘s ability to efficiently map and manage all of your customer service interactions and deliver more value to your customers. Service Cloud Coach brings something extra to the table in the form of Baker Communications‘ 30+ years of experience training and coaching customer service teams around the world in a powerful set of customer service best practices that will dramatically enhance your team‘s ability to handle the human side of every customer service interaction.
| Traditional Training |  | Service Cloud Coach for salesforce.com |
| Multi-day investment (one and done) | 3 separate 60 -120 minute virtual sessions | |
| 90% of knowledge is lost | Integrated workflows and dashboards | |
| Conducted in isolation – non contextual | Customer Service Skills best practices | |
| Measurement is difficult | Measurement is an integral component | |
| High travel costs | No travel costs |