Training Workshops and Programs from Baker Communications.

Customer Outcome Selling

Customer Outcome Selling , you'll learn how to build relationships by focusing on the customer's desired outcomes throughout the sales cycle.

Pathways to Growth

Drive sales productivity, efficiency, and alignment through key disciplines from the Pathways to Growth Sales Management System.

Win-Win Negotiations

Anyone looking to improve their personal and professional negotiation skills will benefit from Win-Win Negotiations

Exceptional Presentations

Improve business presentations, public speaking or general communications skills with Exceptional Presentations.

Exceptional Management Skills

Enables managers to develop techniques for communication, conflict management, motivation, delegation, and evaluation.

Exceptional Customer Service

Anyone who works with customers will increase customer satisfaction by honing Exceptional Customer Service Skills.

Negotiating With Limited Authority

Negotiating With Limited Authority teaches participants how to win negotiations, even if they are not the highest ranking employee involved.

Advanced Negotiations

Develop the more advanced skills that can make the difference between getting what you want and settling for what the other side will give you.

Virtual Win-Win Negotiations

Strengthen the negotiation skills of any negotiator through extensive role-playing, interactive exercises, real-life field work and team coaching.

Negotiations Assessment

This 15 question assessment tool will survey and measure participants’ current level of proficiency in the area of negotiation skills.

Crisis Media Training

When the toughest situations hit, company spokespeople will reach for the skills honed in our Crisis Media training.

Executive Presentations

Managers, salespeople, and others who work with a C-suite audience will step up their skills in the boardroom and across the board

Executive Sales Communications

After this workshop, Reps can demonstrate the best practices for Executive engagement and grow their confidence for presenting within the C-suite

Technical Presentations

Technical presentations offer unique challenges which go beyond those found in a standard business presentation.

Train the Trainer

Allows you to provide your company with exceptional, round-the-clock training resources to keep your staff sharp.

Virtual Exceptional Presentations

Based on three interactive, 90-minute live virtual modules utilizing virtual collaboration tools that will engage each and every participant.

Presentations Assessment

This 16 question assessment tool surveys participants’ current level of proficiency in the area of presentation and public speaking skills.

Account & Territory Planning

Sales representatives will learn how to reduce the habit of being reactionary (addiction to panic) and being proactive at creating demand.

Becoming a Trusted Advisor

The goal of this class is to help you achieve that powerful but rare pinnacle of customer trust often referred to as the Trusted Advisor.

Cold Calling & Prospecting

Integrates highly targeted prospect data, processes, skills & tools to help your sales team find, connect and engage with quality prospects.

Consultative Selling Skills

Consultative Selling Skills teaches sales organizations and people to stop “pushing” their products and start “pulling” customers.

Enhancing Your Professional Image

Present yourself and interact with others confidently and with polish after Enhancing Your Professional Image.

Executive Sales Communications

After this workshop, Reps can demonstrate the best practices for Executive engagement and grow their confidence for presenting within the C-suite

Proposal Writing

This workshop equips sales makers with the necessary knowledge and skills required to write effective sales proposals and executive summaries.

Referral Selling

Overcome the fear of asking for referrals by acquiring the skills needed to deepen the trust relationship with existing clients.

Rev Gen Plays

Designed for sales managers who need a more disciplined and structured process for generating qualified pipeline.

Sales Mastery as a Service

Contains 15 high impact modules designed to further enhance the success of any sales maker through continuous learning and application.

Telephone Selling

Telephone Selling Skills is a one-day seminar teaching the necessary skills to increase your sales and profitability.

Ultimate Sales Coach

The Ultimate Sales Coach is a two-day workshop targeting the development of Sales Coaching Skills for front-line sales managers.

Virtual Consultative Selling Skills

Consultative Selling Skills teaches sales organizations and people to stop “pushing” their products and start “pulling” customers.

Outcome Selling Assessment

This 22 question assessment survey will determine users’ level of knowledge around Customer Outcome Selling.

Assertiveness Skills

Highly interactive, practice driven program that will empower your team members to become truly assertive

Coaching Skills

Participants will receive training in building rapport, levels of listening, using your intuition, asking questions, and giving and receiving feedback.

Conflict Management

Participants learn straightforward strategies and processes to help them understand and work with difficult people and unpleasant conversations.

Effective Interviewing Skills

Learn to understand EEO requirements and implement consistent face-to-face interviews that allow the organization to make the right selection.

Finance for Non-Financial Managers

Learn to read financial statements, calculate their ratios, evaluate projects, discuss their key numbers and understand their financial role.

Project Management

Designed with individual contributors, staff assistants, team leaders, supervisors, managers and account executives in mind.

Team Building

Introduce yourself and your team to best practice strategies for maximizing the effectiveness of your team.

Virtual Exceptional Management

Enables managers to practice and develop techniques for communication, conflict management, motivation, delegation & evaluation.

Virtual Team Building

This Virtual Team Building program explores the key areas of team dynamics focusing on those most critical to virtual teams.

Management/Leadership Assessment

This 19 question assessment tool surveys participants’ current level of proficiency in the area of management and leadership skills.

Customer Service for IT Professionals

Enhance technical expertise with more effective communication and customer service skills learned in this workshop

Virtual Exceptional Customer Service

Based on four interactive, 90-minute live virtual modules utilizing virtual collaboration tools that will engage each and every participant.

Customer Service Assessment

This 16 question assessment tool surveys participants’ knowledge of effective customer service skills.

Behavioral Styles

Profiling behavioral styles is a fruitful way to better recognize the distinctive personality types of yourself and those with whom you interact.

Communications & Listening Skills

Open up the lines of communication and better meet team members' needs with Communication & Listening Skills

Development Centers

Informed and confident decision making in any field is a talent that is strongest when it is actively and intentionally developed.

Effective Business Writing

Learn how to truly get your written message across by going beyond grammar with our Effective Business Writing workshop.

Maximizing Time with Outlook

This program combines world class organizational techniques with Microsoft’s Outlook in order to deliver the most powerful and effective techniques

Personal Presence and Gravitas

This workshop emphasizes developing a personal brand through networking and social events to scale image with the perception of value.

Productive Meeting Skills

Designed to help you overcome the pitfalls of poor meeting management by giving you new strategies to communicate with your peers and employees.

Time Management

Make every second count as you apply the principles, tips, and tools learned in our Time Management training

Time & Territory Management

Concentrates on developing more efficient time management habits, selecting more effective targets

Virtual Time Management

Presents the most powerful and effective time management best practices to maximize workloads, scheduling, and communications.

Behavioral Styles Assessments

This Behavioral Styles assessment tool will survey and measure and identify participants’ individual behavioral styles.

Developing Emotional Intelligence

A journey of self-discovery culminating on personal action plans designed to make you a more effective and emotionally intelligent leader.

Leadership Skills

Focus on developing and refining effective Leadership Skills that are proven to improve the way you coach, inspire, and guide your team.

Leading Transformational Change

Explores mental models and their impact on change outcomes, teaching leaders to understand and predict how people cope with change.

Strategic Leadership and Risk

Participants in this Strategic Leadership and Risk program will gain the ability to develop brand awareness and support business development.

CRM Adoption

Our solutions focus on 3 key areas that turn CRM from a platform into a launching pad for your strategy and culture.

Essentials Assessment

This 25 question survey tool assesses new sales makers’ current skill level and preparedness to join the sales organization.

CRM Assessment

This 19 question survey tool assesses participants’ knowledge of CRM functionality and use.

Pathways to Growth Assessment

This 11 question, highly focused survey will assess the current state of the sales organization’s culture, processes, and development.

Training

Are you ready to ignite your growth?