Virtual Exceptional Customer Service



This program will develop and strengthen the customer communication skills of any customer service representative through extensive role-playing, interactive exercises, field work and team coaching. Peer-to-peer, formal and informal feedback will improve your employees ability to successfully manage customer service situations.

This program is based on four interactive, 90-minute live virtual modules utilizing virtual collaboration tools that will engage each and every participant. Each 90 minute module will include a minimum of 45 interaction activities to keep learners fully engaged and ensure knowledge transfer.

In addition, each training module is supported by field work assignments and team follow-up coaching session from our professional customer service training consultants. The field work and coaching provides an additional value to Baker Communications customers beyond anything offered by other web-based training programs. Through the field work and coaching, students will immediately apply the skills they have learned to real life customer service situations, and then receive constructive feedback in a team setting to ensure higher retention and production.

Customer Success

"The Exceptional Customer Service workshop was outstanding. Learning about the different behavior styles has made me more aware of how the different types interact. I find myself observing and listening to people to determine their style before I react.

Karen Diggs, General Dynamics Information Technology

Delivery Methods

Our Exceptional Customer Service training is available in a variety of formats to best match your needs.

Private Workshops
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Virtual Coaching
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
E-Learning
24/7 access to award-winning negotiation training, learn and practice critical skills anytime, anywhere, on any device, over 100 interactive videos designed to maximize engagement.
Gamification
Make learning fun, flexible and memorable with online games. A great tool for reinforcement, tracking your team's progress, and identifying growth opportunities.

Other Customer Service Training

There is no business function that is more critical to boosting a company's bottom line than delivering exceptional customer service.

Are you ready to ignite your growth?

Contact us for more information on our customer service training products and services

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